One thing that brings confidence when shopping online is knowing that you can reach the online store’s support team anytime you want in case of an issue and also knowing how to reach them. Any online store that doesn’t provide an easy means of getting in touch with them probably doesn’t worth your time and money.
Good online stores provide not just one, but many channels through which you can reach them in case if any channel is not available at any point in time. This is one way to show that the care about your satisfaction and not just about your money.
This is one thing that makes GearBest standout amongst the crowd of online stores out there.
GearBest provides a number of ways through which you can reach them and that is what we will be looking at in this post.
5 Ways to Contact GearBest
1. Direct Email
One of the oldest way of getting in touch with a website admin or online store is to get hold of their email address and email them directly. You can contact GearBest through their support email handle which is firstname.lastname@example.org.
To reach them via email, all you have to do is to open your email service such as Gmail or Yahoomail and send a message directly to them the usual way you would email a friend. There support email is available 24/7 which means you can email them anytime you want.
2. Phone Call
A quick way to get issues resolved or get answers it through phone call and GearBest provides a way for you to reach them through phone call as well. Unlike email where you will have to wait for the other party to read and respond to you email, you have somebody answering you from the other end immediately. One downside to phone support however is that carrier charges may apply.
GearBest support phone number is (1)855 666 1888 and you can only reach them via phone for pre-sale enquirers and from Monday – Friday (8:30 to 16:30 GMT + 08:00).
3. Support Ticket
This is best suited for resolving order related issues because the support team can easily get more details regarding your orders when you submit a support ticket.
To open a support ticket, all you have to do is to log into your GearBest account and click on the “Support Center” at the top bar. On the next page you will select the category of the issue you want to resolve, click “Submit a Ticket” and fill the form that opens after that.
Note that support ticket may not be available for some issues. That is to say GearBest may ask you to use other available channels depending on the type of issue you want to get resolved.
4. Live Chat
This is not something you see often with online shopping site and it is one of the things that sets GearBest support apart.
Similar to phone support, you can get issues resolved promptly with Live Chat and the good part is that it is available 24/7 (although that depends on the type of issue you have).
To chat with GearBest support live, you will need to follow the same procedure described above in the support ticket section.
5. Facebook Messenger
The final but not the least on the list is Facebook Messenger. These days, almost everybody that has access to the internet is on Facebook and there is no better way to provide help to customers than on the platform the spend most of their time.
Facebook Messenger support is also available 24/7 and all that is required to be able to contact them via Facebook Messenger is to be a Facebook user.
To chat with GearBest on Facebook, simply visit their Facebook page and click on the “Send Message” button.
Like we said at the beginning of the post, it helps to know that you can easily get in touch with online store you are handing over your money to and GearBest provides five ways you can use to get in touch with them any time you need to. Use any of the 5 channels mentioned above to contact GearBest when ever you need to and we hope your issues get resolved in no time.